Whether in life or in business, it’s important to have a support system. GFC Partners offers a variety of options, to suit every type of need. Whether you have a quick question about your ERP system, or are experiencing a critical work stoppage, our responsive Support team is here to assist you and has the expertise to help you address your technical and business challenges, including:

• Business-critical support to keep you up and running
• Technical troubleshooting for your systems
• Answers to general “how to” and procedural questions
• Answers to ERP compatibility questions

How to Contact GFC Support

Need support for your Acumatica Cloud ERP, Microsoft, or Greentree system? Contact GFC Partners today, and a member of our team will help you with your technical issue or question.

To contact us for support, use one of the following options:

• Telephone: (833) 432-1278, option
• E-mail: support@gfcpartners.com
• Standard Support Hours are 8am – 5pm Eastern time. 

To help ensure the most efficient response possible, we request that you provide as much detail as you can, including any documentation such as what you were doing when your issue came up, applicable screen shots, log files, etc.

Our initial support response is 2-4 hours.

We prioritize support requests in the following ways. 

• Low – convenience item – not time dependent. 
• Medium – needed within the same business week.
• High – needed within the same business day.
• Critical – needed immediately – “system down” requests